Frequently Asked Questions (FAQs)

1. What products does Nello Records offer?
   • We provide a wide range of high-quality beats, kits, templates and production services tailored to artists' needs.
2. How can I contact Nello Records for support?
   • You can reach us through the contact form on our website's Contact Page.
3. Do you offer custom beat production services?
   • Yes, we offer personalized production services to meet your unique artistic requirements.
4. What payment methods do you accept?
   • We accept major credit cards, most countries standard bank methods and PayPal for all purchases.
5. Can I get a refund if I'm not satisfied with my purchase?
   • Yes, we have a refund policy in place. Please refer to our Refunds & Returns page for more details.
6. How can I download my purchased beats or kits?
   • Once your purchase is complete, you will be able to download any product from your account in the downloads tab.
7. Are there any licensing restrictions on the beats I purchase?
   • Licensing details vary by product. Please review the specific terms provided with each purchase.
   • The terms of every product should always be included, if not there could be two things possible;
   • 1: The product doesn't have any terms,
   • 2: The product might have missed the terms, if this is the case please contact us. So we can resolve this issue together.
8. How often do you release new beats and kits?
   • We regularly update our catalog with new products. Follow us on social media or sign up for our newsletter for updates.
9. Can I request a custom beat?
   • Yes, you can request custom beats by contacting us directly through our Contact Page.
10. Do you offer any discounts or promotions?
    • We occasionally offer discounts and promotions. Stay tuned to our website, discord and social media for announcements.